Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #6367042
Complaint Overview
Complaint ID: 6367042
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Illinois
ZIP Code: 60605
Date Received: 2022-12-27T12:00:00-05:00
Date Sent to Company: 2022-12-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX XX/XX/2022 XXXX called me saying i owe {$250.00} as my electricity bill was not paid and they would turn off the electricity in 30 mins if i would not pay. I agreed to pay as i was scared they would cut off the electricity as i live in XXXX and we was having a XXXX and XXXX XXXX XXXX. They told me to pay through XXXX and my electricity would not be cut off. I paid {$250.00} then they said actually we are sorry you shouldnt have added the XXXX XXXX can you send again as we didnt get the payment I told them i didnt have enough funds to pay {$250.00} they said ok pay what you can then we will refund you back the XXXX i ended up paying {$230.00} all through XXXX thinking it was XXXX company. This morning around XXXXXXXX XXXX ( XX/XX/2022 ) they called to say they was going to give me a refund and i had to go onto XXXX and add {$250.00} and on the memo to write refund of that amount, i was very unsure but i really thought it was XXXX calling back to give me my refund. I did what they told me to, and {$250.00} went out of my account again. I told them what are you doing, they told me to calm down and listen to what they are saying. They say i needed to have funds of the amount i sent to get a refund. I explained to them all my money has gone and didnt have the funds and they said i had to send an amount to keep the case open so they could follow up. I sent another {$100.00}. I got to work and told my colleagues and they said i was being scammed, i called XXXX and they told me i was scammed, i filed a police report. Is there anyway you can help me get my money back, or even some of it. Can you advise me anything i can do. Please let me know
Frequently Asked Questions
What is Complaint #6367042 about?
Complaint #6367042 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-12-27T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.