Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #6359313
Complaint Overview
Complaint ID: 6359313
Company: Securus J Holdings, LLC
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Money was not available when promised
State: Kentucky
ZIP Code: 42141
Date Received: 2022-12-24T12:00:00-05:00
Date Sent to Company: 2023-01-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Jpay I was incarcerated in prison from XXXX until XXXX. My family kept putting money on my account. It was never there when it was suppose to be or available when it time to order canteen. On holidays we could never talk to our families because jpay would always be down.
Frequently Asked Questions
What is Complaint #6359313 about?
Complaint #6359313 was filed against Securus J Holdings, LLC regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2022-12-24T12:00:00-05:00.
How did Securus J Holdings, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Securus J Holdings, LLC?
Yes, visit the Securus J Holdings, LLC company profile at readthecomplaint.com/company/securus-j-holdings-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.