Credit card or prepaid card -- Other features, terms, or problems -- Complaint #6357934
Complaint Overview
Complaint ID: 6357934
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Hawaii
ZIP Code: 967XX
Date Received: 2022-12-23T12:00:00-05:00
Date Sent to Company: 2022-12-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
An auto-payment from my credit Union checking acct. to PayPal Buyer Credit was transacted on XX/XX/2021 unbeknownst to me at the time for {$1400.00} I realized this transaction occurred when searching for another PayPal Credit transaction from my online checking acct. in XXXX XXXX where all other PayPal transaction are listed as well. I have sent statements/transaction verifying payment confirmation along with a letter drafted by the manager of my credit union verifying the same. I am now in a redispute waiting for a decision of PayPal Credits second investigation regarding this case. Basically at this point, the auto-payment that was made that I did not or dont remember authoring for {$1400.00}, especially because my balance at that time was under {$300.00} dollars giving me know reason to make such a payment anyway, according to paypal can not be located.
Frequently Asked Questions
What is Complaint #6357934 about?
Complaint #6357934 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-12-23T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.