Credit card or prepaid card -- Closing your account -- Complaint #6354033
Complaint Overview
Complaint ID: 6354033
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: South Carolina
ZIP Code: 29072
Date Received: 2022-12-22T12:00:00-05:00
Date Sent to Company: 2022-12-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
My Synchrony/XXXX XXXX credit card account was closed on XXXX XX/XX/XXXX. I had a balance of about {$450.00} when it was closed. Synchrony still expects me to pay the full amount owed, with interest. The account in question was never delinquent and had a credit of around {$1000.00}. When asked why my account was closed, in addition to being told it was an automated selection based on creditworthiness, I was also told by XXXX the accounts manager that it could be for any reason, really.
Frequently Asked Questions
What is Complaint #6354033 about?
Complaint #6354033 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2022-12-22T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.