Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #6353991
Complaint Overview
Complaint ID: 6353991
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Florida
ZIP Code: 325XX
Date Received: 2022-12-22T12:00:00-05:00
Date Sent to Company: 2022-12-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Approximately XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX, accounting Dept during its monthly bank reconciliation of XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) operating account they noticed XXXX withdrawals over a 4-day period from XX/XX/XXXX to XX/XX/XXXX of XXXX each transaction to a XXXX XXXX XXXX XXXX A total of {$43000.00} was Electronically Fund Transfer from XXXX XXXX XXXX XXXXXXXX XXXX account to a XXXX XXXX XXXXXXXX XXXX at Chase Bank. XXXX is the property management firm under contract to provide accounting and management services to XXXX XXXX XXXX XXXX at XXXX XXXX XXXX XXXX, XXXX XXXX, FL XXXX. XXXX XXXX is located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX, FL XXXX. XXXX immediately called XXXXXXXX XXXX XXXXXXXX XXXX in XXXX AZ at XXXX left a message and followed up with an email. As XXXX is 2 hours behind XXXX time zone, I did not receive a call back from until approximately XXXXXXXX XXXX XXXXXXXX was informed that it was being turned over to XXXX XXXX XXXX immediately as soon as XXXX signed and returned to an ACH unauthorized transaction dispute form that was emailed me. XXXX signed and sent back to XXXX. In meantime XXXX placed a hold on XXXXXXXX XXXX XXXXXXXX checking account. All outstanding checks will need to be approved by XXXX to process going forward. A new account will be opened going forward. At approximately XXXX XXXX on Friday XX/XX/XXXX, XXXX contacted me by email that we would need to file an incident report with the local authorities, XXXX XXXX, Florida Sheriff 's Department and the federal government, FBI, which XXXX sent me the link to. XXXX did not receive the email until Sunday XXXX the XXXX and the processes were done on Monday the XXXX, XXXX. I wish for there to be a thorough Investigation and that charges be brought if/when a suspect is located. After nearly 10 months, no funds have been returned nor I have had any indication from Chase on this issue via XXXXXXXX XXXX
Frequently Asked Questions
What is Complaint #6353991 about?
Complaint #6353991 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-12-22T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.