Checking or savings account -- Managing an account -- Complaint #6349925
Complaint Overview
Complaint ID: 6349925
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Pennsylvania
ZIP Code: 152XX
Date Received: 2022-12-21T12:00:00-05:00
Date Sent to Company: 2022-12-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022 upon checking my online banking account with chase bank I realized there was a pending transaction for {$9000.00} and {$10000.00}. I immediately went to the bank and asked them to cancel these transactions, because I did not make them. The bank informed me that they were not able to put a stop payment on these transactions so I had to file a dispute. I filed a dispute that day. After this Chase informed me they were not going to return the {$9000.00} because they decided it was a legitimate transaction. They gave me a provisional credit For the {$10000.00} transaction while they investigated. Over the next 45 days I checked in with the bank multiple times to explain to them that the {$9000.00} transaction was not legitimate and I needed my money returned. XX/XX/2022 I realized Chase took the provisional {$10000.00} credit back out of my account causing my account to be - {$10000.00}. I called the bank and I spoke to about XXXX representatives the last person I spoke with said that she was going to put a stop payment on this {$10000.00} and also put a stop payment on the {$9000.00} Check that was cashed already. I didnt understand how she could do this and why this wasnt done in XXXX. She said the money should be back in my account within XXXX to XXXX hours. I thanked her endlessly and I told her I appreciated her and she really saved my entire business only to find out that she indeed did not put a stop payment on anything instead Chase took the remaining {$4400.00} I had in the new bank account that I had made with them whenever my first account was compromised they took that money and put it in the account that was - {$10000.00} and left me with no money now my business is closed. I have no money I am in debt, and theres nothing I could do. These charges were not made by me and Chase just let me be robbed! I even gave them a police report to verify I reported the theft to the police. I dont know what else they wanted for me to prove that I did not make these transactions. Claim number XXXX
Frequently Asked Questions
What is Complaint #6349925 about?
Complaint #6349925 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-12-21T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.