Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6349302
Complaint Overview
Complaint ID: 6349302
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New Jersey
ZIP Code: 07650
Date Received: 2022-12-21T12:00:00-05:00
Date Sent to Company: 2022-12-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX to XX/XX/XXXX of 2022, multiple fraudulent transactions were made to my bank of america credit card to total {$3100.00} of charges completed without my consent or knowledge. They were in multiples {$520.00} repeated 5 times, and single charges of {$500.00} and {$11.00}. Claim ID XXXX was submitted on XX/XX/XXXX, but have yet to be resolved by bank of america, the credit card provider. Initially, they rejected the claim stating the purchases matched my spending habit and local area, but could not provide any supporting evidence to back up their claim. These fraudulent charges were made repeatedly even after I canceled the credit card twice with Bank of America. Bank of America refused to share the results of their investigation. These charges were not done by me and the total of {$3100.00} are fraudulent that need to be returned to my credit card account. I was forced to pay this amount to Bank of America unjustly as they threatened the integrity of my personal credit report had I not paid these fraudulent charges to them.
Frequently Asked Questions
What is Complaint #6349302 about?
Complaint #6349302 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-12-21T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.