Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #6332999
Complaint Overview
Complaint ID: 6332999
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Washington
ZIP Code: 98290
Date Received: 2022-12-17T12:00:00-05:00
Date Sent to Company: 2022-12-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/2022 A Known person ( contractor ) wished to be paid for Services Rendered on Our house. They gave me their email address to use for a XXXX Transaction for me to pay the invoice in a timely manner. It was an email address we communicated back and forth with several times previously. I entered that email into Bank of America XXXX function in good faith to pay them. I made the payment and in real time asked them if they saw it to accept it or whatever. They did not See it. We immediately attempted to undo/backout transaction. There was no avenue for us to do so. We then called our Banks ( for me BofA. ) The Banks stated this could take a few days for the transaction to go through, so we waited. Meanwhile, the recipient received an email from XXXX XXXX XXXX XXXX stating something about a money being deposited in an account they do not have. ( This is not my email, so I don't have it. ) The recipient XXXX ( XXXX ) does not bank with XXXX XXXX XXXX XXXX. I filed a dispute and investigation with Bank of Americas fraud Department. They have declined my claim XXXX stating this went to the intended recipient which it clearly did not. XXXX IS A FAULTY APPLICATION. XXXX XXXX XXXX XXXX. NO FAR SIDE VALIDATION/AUTHORIZATION. NO ABLITLY TO UNDO TRANSACTION. NO ABILITY TO DISPUTE TRANSACTION Both XXXX and Bank of America declined a refund or further assistance. I made this transaction in good faith, but was robbed of {$3500.00}, and I am very upset about it. Sincerely, XXXX XXXX
Frequently Asked Questions
What is Complaint #6332999 about?
Complaint #6332999 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-12-17T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.