Credit card or prepaid card -- Other features, terms, or problems -- Complaint #6332965
Complaint Overview
Complaint ID: 6332965
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Nevada
ZIP Code: 89523
Date Received: 2022-12-17T12:00:00-05:00
Date Sent to Company: 2022-12-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Synchrony Bank closed my Amazon Store Card on XXXX I did not request account closure and I am not in default. In the statement period from XXXX XXXX XXXX I made purchases of {$18000.00} in total on Amazon. With 5 % back and bonus rewards, I earned rewards of {$940.00}. Nevertheless, as Synchrony Bank closed my account, they also revoked my rewards immediately. No grace period is given for rewards redemption.
Frequently Asked Questions
What is Complaint #6332965 about?
Complaint #6332965 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-12-17T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.