Credit card or prepaid card -- Closing your account -- Complaint #6332857
Complaint Overview
Complaint ID: 6332857
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: California
ZIP Code: 92220
Date Received: 2022-12-17T12:00:00-05:00
Date Sent to Company: 2022-12-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had an account with Synchrony thru Guitar Center I regret getting an account thru them, although synchrony changed their name from GE Capital, there's still really just the same with their costomer service lousy. I've had them call me daily like 2 or 3 times to bug me about updating my financials, so I stoped answering, and lookout for letters in the mail, well " XXXX Synchrony '' didn't manage to update my Address information, so they sent the letters to my old address, and they canceled my card due to inactivity, without notifying me, and I talk to a representative named XXXX at XXXXXXXX XXXX XX/XX/22, and she can't do anything. in my opinion you think with how bad GE Capital is ( Synchrony ) the government would close them down, or XXXX XXXX XXXX ( break them up into smaller companies, like they did to XXXX XXXX XXXX in the 80 's ), I personally would not own a card thru synchrony, so no XXXX card they partner up with synchrony. After all you after to be really bad for XXXX credit cards to switch from synchrony to XXXX XXXXXXXX
Frequently Asked Questions
What is Complaint #6332857 about?
Complaint #6332857 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2022-12-17T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.