Checking or savings account -- Managing an account -- Complaint #6332789
Complaint Overview
Complaint ID: 6332789
Company: U.S. Bancorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Missouri
ZIP Code: 65807
Date Received: 2022-12-17T12:00:00-05:00
Date Sent to Company: 2022-12-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a letter from U.S. Bank dated XX/XX/2022 stating that they are pleased to inform me that a claim that I made against XXXX was approved and a debit of {$360.00} was made to my checking account. However, they took {$360.00} from my account instead. I was on the phone on a recorded line for XXXX minutes today ( XX/XX/2022 ), they transferred my call XXXX or XXXX times and no one can tell me why they took that amount from my account and they need to put the money back in my checking account ASAP. My claim number for that transaction is XXXX. Having said that, it makes absolutely no sense as to why they approved that particular claim from XXXX that is more than 60 days old when they denied my other XXXX claims totaling an amount of {$13000.00}. Their reasoning for denying my claims is that the disputed transactions were more than 60 days ago, but this fraudulent transaction occurred on XX/XX/2022 which was way more than 60 days ago.
Frequently Asked Questions
What is Complaint #6332789 about?
Complaint #6332789 was filed against U.S. Bancorp regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-12-17T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.