Checking or savings account -- Closing an account -- Complaint #6331134
Complaint Overview
Complaint ID: 6331134
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: New York
ZIP Code: 11211
Date Received: 2022-12-16T12:00:00-05:00
Date Sent to Company: 2022-12-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hi, on XX/XX/XXXX, I tried using my credit card but it got declined. I tried using my debit card but it was declined as well. Later in the evening, I called my credit card company and they informed me that my account has been closed and that I should've received a letter about it. Upon checking my mailbox, I discovered a letter from my bank explaining the changes to the account terms. In particular, it shared the changes to the new minimum payment calculation, and the fee changes to. my cardmember agreement. I proceeded to call them again and they stated that they're not privy to any of the information regarding the closure of the account and all that they can see on the file is that it was due to unexpected activity. The following day, I called the number on the back of my debit card, and after 3 transfers they shared the same information : they don't know why the account has been closed but that I should be receiving a letter explaining why. The day after that, on XX/XX/XXXX, I visited a branch of Chase bank on XXXX XXXX in XXXX, XXXX. The staff there too couldn't offer any explanations. However, they were able to help me withdraw my funds from my checking accounts. Later in the evening, I finally came across the letter from Chase regarding the closure of my accounts. All it stated was that my accounts were being closed due to unexpected activity on one of my Chase accounts. I went on to call the number listed in the letter and the representative too was unable to offer any further information. After some further prodding, the representative did finally divulge that it was the bank 's global security and investigation that made the ultimate decision. I have sifted through my account activity for the past few months and have failed to see or detect any kind of unusual activity. This entire ordeal has been painful and difficult. I've been a client of Chase bank since XXXX and now I need to open a new bank account and apply for new credit cards. I'm not even sure how this might impact my credit score or if there might be other repercussions. I'd just like to know what happened and what I did wrong.
Frequently Asked Questions
What is Complaint #6331134 about?
Complaint #6331134 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-12-16T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.