Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #6329772
Complaint Overview
Complaint ID: 6329772
Company: Circle Internet Financial
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other transaction problem
ZIP Code: XXXXX
Date Received: 2022-12-16T12:00:00-05:00
Date Sent to Company: 2022-12-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear CFBP, I would like to file a complaint against XXXX ( Circle Internet Financial Inc. ) I have transferred USD to my XXXX account, and unfortunately, I have misspelled a letter in the reference code. Therefore, XXXX has reverted my USD transfer, causing me almost three times more transaction fees. After six days, I started to follow up on my payment, and then it turned out that the transaction fee for my initial payment from XXXX to US was approximately {$65.00}, the fee for the reverse transfer from US to XXXX was approximately {$35.00}, and the fee for retransferring from XXXX to US was {$65.00}. Therefore, the cost of the transfer was about {$160.00} instead of {$65.00}. Please let me know where can I file my complaint in order to get a refund or compensation. I look forward to receiving your answer soon. Best regards, XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX
Frequently Asked Questions
What is Complaint #6329772 about?
Complaint #6329772 was filed against Circle Internet Financial regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-12-16T12:00:00-05:00.
How did Circle Internet Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Circle Internet Financial?
Yes, visit the Circle Internet Financial company profile at readthecomplaint.com/company/circle-internet-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.