Checking or savings account -- Managing an account -- Complaint #6322825
Complaint Overview
Complaint ID: 6322825
Company: Prosperity Bancshares, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Cashing a check
State: Texas
ZIP Code: 75048
Date Received: 2022-12-14T12:00:00-05:00
Date Sent to Company: 2022-12-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I met with XXXX at the Prosperity bank on XXXX XXXX. I've been a customer of this bank since it took over XXXX XXXX. I was with XXXX XXXX for many years. I am a XXXX and had all of my XXXX XXXX deposits made at this bank. The check was from a XXXX XXXX in Minnesota. I sent all of the documentation showing it was a legitimate transaction and XXXX sent all of this information to their Legal department, including a Power of Attorney. XXXX told me I needed to get my son to sign the check and put his thumb print on it. My son had recently moved to XXXX. I sent the check to him overnight through XXXX XXXX with a return envelope -- which cost me almost {$500.00}. It took six weeks for the check to get to XXXX and then get returned to me. I met with XXXX again. He made a copy of both sides of the check. He said he was sending to his Legal department and would get back to me the next day. The next day he was not in the office. I dropped by the following day, waited almost a half an hour, and he came out of his office finally and told me very flippantly that legal did not approve -- after running the checks all over the place and the long wait. Then I tried talking to XXXX XXXX, she hung up on me because I got upset. The words she used only infuriated me and brought this situation to a point of escalation.
Frequently Asked Questions
What is Complaint #6322825 about?
Complaint #6322825 was filed against Prosperity Bancshares, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-12-14T12:00:00-05:00.
How did Prosperity Bancshares, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Prosperity Bancshares, INC.?
Yes, visit the Prosperity Bancshares, INC. company profile at readthecomplaint.com/company/prosperity-bancshares-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.