Checking or savings account -- Managing an account -- Complaint #6321719
Complaint Overview
Complaint ID: 6321719
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: California
ZIP Code: 94523
Date Received: 2022-12-14T12:00:00-05:00
Date Sent to Company: 2022-12-14T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My mother who is elderly ( 80 ) and I own a joint checking account with Bank of America. My mother was the victim of a check washing scam sometime between XXXX and XXXX of 2022 wherein a check written and mailed to a catalogue company was altered and cashed for an amount of approximately {$6100.00}. On or around XX/XX/2022 I noticed the fraud and immediately made a police report to the XXXX XXXX Police Department and contacted the Bank. On or around XX/XX/2022 my mother went into her local branch with a photocopy of the check and signed a notarized document reporting the fraud and requesting her funds to be returned. All of her claim paperwork was retained by the branch and was allegedly faxed. She was told these matters can take up to 90 days to resolve. On XX/XX/2022 she contacted the Bank fraud unit as was told they " never received her paperwork '' and nothing has been done on her claim. The Bank is now telling her she needs to go back into the branch and resubmit her claim. She was never contacted at any point by the Bank regarding the missing paperwork. No one picks up the phone at the local branch. My mother is in ill health and should not have to return to the bank to repeat this process.
Frequently Asked Questions
What is Complaint #6321719 about?
Complaint #6321719 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-12-14T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.