Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #6317111
Complaint Overview
Complaint ID: 6317111
Company: Remitly, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Money was not available when promised
State: Florida
ZIP Code: XXXXX
Date Received: 2022-12-13T12:00:00-05:00
Date Sent to Company: 2022-12-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I sent {$2000.00} to myself through XXXX to my acct in XXXX XXXX. I chatted with XXXX to let them know I had noticed a mistake in the bank acct number. They stated the money had been delivered yet it was not showing in my account in the XXXX XXXX. I have already contacted both compliance departments at XXXX XXXX XXXX and XXXX which I spoke to the head of the money transmissions division who couldn't find the transaction registered on his system either with my name or my phone number. He told me to tell XXXX to contact him directly ( which they didn't do ). When I first contacted XXXX to present the claim, the stated they would escalate to the escalation team which would reach and let me know of the status. Every time I have called, I receive the same answer and nobody calls me back. MY previous 2 caslls I spoke to supervisor XXXX who told he would call me back by the end of the day but never did either. I am still waiting on an answer from anyone at XXXX. There is also misleading information since the XXXX system states the funds were delivered yet the money is not yet available ( images uploaded ).
Frequently Asked Questions
What is Complaint #6317111 about?
Complaint #6317111 was filed against Remitly, INC. regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2022-12-13T12:00:00-05:00.
How did Remitly, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Remitly, INC.?
Yes, visit the Remitly, INC. company profile at readthecomplaint.com/company/remitly-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.