Checking or savings account -- Managing an account -- Complaint #6312553
Complaint Overview
Complaint ID: 6312553
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Illinois
ZIP Code: 60619
Date Received: 2022-12-12T12:00:00-05:00
Date Sent to Company: 2022-12-12T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022 estimated time XXXX, at Bank Of America located on XXXX XXXX XXXX XXXX XXXX IL XXXX. I deposit {$2000.00} into my checking account using my XXXX XXXX virtual debit card for Bank Of America. I entered my pin, selected deposit, and hit cash deposit. I feed the machine 20 {$100.00} bills the first time and when prompted by the atm I hit add more cash and I deposited an additional solid {$10.00} bill. I hit finish deposit and the screen read processing please wait after waiting 10 to 15 minutes I proceed to call customer service and file a claim. She asked me to hit cancel and nothing happen. She asked the amount I deposited, the address, the ATM Identification number. I was worried that the money would be dispensed back out and she told me no. Im just really worried someone pulled up to the atm and the atm gave back the money. Or there is no record of the money being deposited when I did and just need the funds in my account asap so I can pay bills. I waited until XXXX with my daughter in the backseat. The neighborhood is not very safe so I didnt feel comfortable staying at the atm for an hour plus additional time to see if the deposit would clear. I am behind on my bills because of this inconvenience. I really need those funds so I can take care of my daughter and I.
Frequently Asked Questions
What is Complaint #6312553 about?
Complaint #6312553 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-12-12T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.