Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #6306127
Complaint Overview
Complaint ID: 6306127
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Connecticut
ZIP Code: 060XX
Date Received: 2022-12-11T12:00:00-05:00
Date Sent to Company: 2022-12-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022 I have noticed that my bank account was accessed by unauthorized individual/s and funds were transferred through XXXX to XXXX I don't know, the first transfer made was in the amount of {$10.00} to XXXX then the second transferred was in the amount of {$3400.00} to XXXX as well amounting to a total of {$3500.00} transferred in total. I have contacted the Bank of America and specifically told them that my phone number was compromised and I no longer have access to my online banking and that I would like the online access be XXXX and the accounts frozen as well as requested an in-person identification of identity. The Bank of America did not honor my requests and to thus day XX/XX/2022 still did not disable the online banking and the unauthorized individual/s still have access to my account and even opened up new credit card accounts and new bank accounts to my name. This individual also managed to to go back into the frozen account after the claim was approved and took the {$3500.00} again through XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX in order to go into the branch in person and get the funds I had out of my bank account and also to tell them the same exact thing about disabling my online banking and freeze the accounts and also require in-person identification ; however, my request fell on deaf ears. I have now reached a dead end and do not know what to do at this point.
Frequently Asked Questions
What is Complaint #6306127 about?
Complaint #6306127 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-12-11T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.