Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #6305414
Complaint Overview
Complaint ID: 6305414
Company: Synchrony Financial
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Problem with personal statement of dispute
State: Alabama
ZIP Code: 366XX
Date Received: 2022-12-10T12:00:00-05:00
Date Sent to Company: 2022-12-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
They change the remark back to PayPal close my account and they didnt. I closed the account on the day of my last payment. Check recording on the last day i paid. I was not 60 days late paying. One of paypal representatives told me i was on payment assistance and told me to give her {$20.00} for XXXX. I found out later i was never on payment assistance which put the account late. PayPal refuse to give covid 19 assistance. My credit history was good with PayPal until XXXX. They refuse to give me assistance. They fix my PayPal on my credit the change it back to the old reporting. On my my PayPal credit account its saids i closed the account and Im not 60 days past due nor collection. Please talk to the account manager at paypal not customer service s to get the right credit report.
Frequently Asked Questions
What is Complaint #6305414 about?
Complaint #6305414 was filed against Synchrony Financial regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2022-12-10T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.