Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6305338
Complaint Overview
Complaint ID: 6305338
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: District of Columbia
ZIP Code: 20010
Date Received: 2022-12-10T12:00:00-05:00
Date Sent to Company: 2022-12-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
XX/XX/XXXX I purchase tires for my XXXXXXXX XXXX at XXXX XXXX at XXXX XXXX Maryland the manager said the tires would be there that afternoon I didn't get a call or the next day so I decided to go there that Saturday morning. The manager said my tires arrived. I needed those tires because I was going out of town for XXXX XXXX. I told him to credit my synchrony card and he said no I had to call the district manager which I did never got answer nothing but a recording. I called corporate several times and they wouldn't credit my card so I talked to synchrony and the same problem. So I told XXXX the manager to credit my synchrony card which he agreed and I used my XXXX my synchrony card is still showing a balance of XXXX. I called synchrony and explain what I did and to fax the two receipts which they received and still no credit on my card. The reason for switching my credit card is because I found out that synchrony has numerous of fraud suits against them.
Frequently Asked Questions
What is Complaint #6305338 about?
Complaint #6305338 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-12-10T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.