Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6304748
Complaint Overview
Complaint ID: 6304748
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: California
ZIP Code: 945XX
Date Received: 2022-12-10T12:00:00-05:00
Date Sent to Company: 2022-12-10T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022 I purchased gas for my car in the amount of {$67.00} at XXXX XXXX XXXX in XXXX, CA. That charge appeared on our account and is not in dispute. An additional charge of {$320.00} appeared on our account from the same merchant on the same date. I am disputing the {$320.00} charge because I did not make it. I contacted the merchant and was told they could not help me and to contact my bank. I contacted the credit card company, Chase, and they opened a fraud case. Their conclusion was that it did not qualify as a fraud case. I asked about my options and they advised me to contact their Merchant Dispute department. I did so and they opened a merchant dispute claim. The Merchant Dispute department concluded that it did not qualify as a merchant dispute claim. For the last 6 months Chase has referred me several times back and forth between the Chase Merchant Dispute department and the Fraud department. Every time each department denied my claim. Most recently I received an update from the Fraud department on XX/XX/2022 again advising me that they were denying my claim. At this point I believe I need extra help to get Chase to honor my claim. Can you help me?
Frequently Asked Questions
What is Complaint #6304748 about?
Complaint #6304748 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-12-10T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.