Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #6298765
Complaint Overview
Complaint ID: 6298765
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: California
ZIP Code: 94547
Date Received: 2022-12-08T12:00:00-05:00
Date Sent to Company: 2022-12-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/2022 midnight, there were 9 unauthorized XXXX transactions from XXXX Bank of America checking account, 7x {$25.00} and 2x {$20.00}, ttal of {$210.00}. Luckily I woke up around XXXX, and saw text messages from BofA XXXX if I authorize online activity on my account. I responded NO right away to two of the messages sent ( messages attached ). I checked also right away my checking and saw the 9 transactions which I never authorized ( transactions attached ). Once the bank opened at XXXX, I called and reported the fraud activities on my account. I filed a claim of fraud and followed the banks instructions to change my password etc including destroying my debit card, and they will mail me a new one with different numbers. I was calling the bank on a daily basis to follow up. BofA responded to me on XX/XX/2022, stating that as a result of their research, it was determined that they were unable to honor the claim ( letter attached ). Please help me with this. I am afraid ths can happen again not only to but others. I have been a customer of BoA for 30 years and its very frustrating they can not help me. What if I didnt wake up that early morning.. all of my savings will be wiped out. yet i responded to the banks text message, NO, as soon as i can
Frequently Asked Questions
What is Complaint #6298765 about?
Complaint #6298765 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-12-08T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.