Checking or savings account -- Opening an account -- Complaint #6283646
Complaint Overview
Complaint ID: 6283646
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Didn't receive terms that were advertised
State: Texas
ZIP Code: 762XX
Date Received: 2022-12-05T12:00:00-05:00
Date Sent to Company: 2022-12-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a Citi XXXX Checking account for the sole reason of the sign-on bonus they offered. I qualified for a {$1500.00} bonus as my deposit was between $ XXXX. I was denied the bonus because they said my W9 was not received timely and therefore my account was never deemed 'opened '. The required criteria to receive the bonus, per their terms on the website is as followed, along with my personal applicable dates. 1. Open an account & Enroll in the new to Citi Cash Bonus Offer - Opened account via the Bonus Offer link on XX/XX/XXXX. 2. Balance deposited as of the XXXX XXXX is the amount eligible for the bonus ( or potentially XXXX day depending on digital status ). 30 days would be XX/XX/XXXX. Only XX/XX/XXXX - deposited {$200000.00}. Balance remained at XXXX on the XXXX day and XXXX day. Meeting criteria # 2. 3. Maintain balance for 60 calendar days after the measurement date in # 2. 60 days after that latest measurement date would be XX/XX/XXXX. My balance remained at {$200000.00} ( plus interest ) until XX/XX/XXXX. Meeting criteria # XXXX. 4. Bonus offer will be paid within 90 days after completing all activity ( XX/XX/XXXX ) - My account was opened at this time. 5. U.S persons must furnish a W-9, accounts subject to backup withholdings do no quality. I submitted my W-9 in XX/XX/XXXX. Well before my schedule bonus payment date. Nowhere in the terms does it stipulate the W9 must be received for an account to be deemed open. I would not be subject to withholding taxes unless the bonus was paid, therefore implying the W9 only need to be furnished before payment. If my account was " not opened '' they would not have accepted my {$200000.00} deposit. The W9 timing is a trick to avoid paying the advertised sign on bonus. I have started to move my funds out of Citi as of XXXX and will move to close my account as soon as possible ( though even that is proving difficult ) as I do not wish to let a shady company continue using my cash for their own gain.
Frequently Asked Questions
What is Complaint #6283646 about?
Complaint #6283646 was filed against Citibank, N.A. regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2022-12-05T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.