Credit card or prepaid card -- Closing your account -- Complaint #6276614
Complaint Overview
Complaint ID: 6276614
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Florida
ZIP Code: 32817
Date Received: 2022-12-03T12:00:00-05:00
Date Sent to Company: 2022-12-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Synchrony Bank, XXXX XXXX XXXX stated that my account was closed with my consent on XX/XX/2022 on XXXX XXXX, but I didn't closed my account, I didn't closed any account. I have requested for a supervisor to revise the recorder call on that day and I didn't receive any response. I reported to XXXX as well with out resolving because Synchrony mention that closed my account " per customer request ''. I want to have my account reinstated and resolved my credit score as well.
Frequently Asked Questions
What is Complaint #6276614 about?
Complaint #6276614 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2022-12-03T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.