Checking or savings account -- Managing an account -- Complaint #6276523
Complaint Overview
Complaint ID: 6276523
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Florida
ZIP Code: 32810
Date Received: 2022-12-03T12:00:00-05:00
Date Sent to Company: 2022-12-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021 I visited a Chase branch at XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, FL XXXX. I was attempting to transfer money into my chase account from another bank. While I was there, I spoke with a bank teller and explained my request. The teller then involved the manager on duty. The manger told me that there was a problem with the other account and that they were unable to transfer the money. I left the bank and soon found out that whatever the manager did caused my chase accounts to be frozen/restricted. I was unable to use my debit cards, transfer, or withdraw my money. I had to spend several weeks, and a lot of my time and money to get this fixed. Not having access to my funds during this time caused me numerous problems and I also lost income due to having to take time off of work to go to another chase branch in person to get it fixed. As was no surprise to me, the end result was the chase had made an error and access to my account and funds were restored. I never received any compensation and not so much as an apology for any of this.
Frequently Asked Questions
What is Complaint #6276523 about?
Complaint #6276523 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-12-03T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.