Credit card or prepaid card -- Other features, terms, or problems -- Complaint #6267991
Complaint Overview
Complaint ID: 6267991
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Wisconsin
ZIP Code: 54301
Date Received: 2022-12-01T12:00:00-05:00
Date Sent to Company: 2022-12-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a negative balance on this card of over {$5000.00} beginning XX/XX/XXXX. On XX/XX/22 I called to get the balance refunded, on XX/XX/22 I called again as i had not received it yet, on XX/XX/22 I called yet again, and still have NOT received my {$5000.00} negative credit balance. I have phone records to show my phone calls and the statements. I tried to put it in writing but the app told me on the chat/message that it was something I had to call in person for. There wasn't even a fax # where I could fax the request. Highly unethical as that would be obvious and quick proof to show the request was made... several times. I was told the first time I called I would receive an email link so I could get it back quickly. XXXX Calls and I haven't received anything! Looking into it they have blatantly violated my rights. My understanding is I am supposed to have that credit back within 7 days of my request. Well it's been over a month an I don't have anything. I'd also like to add that each time I waited on the line to take a customer service survey they asked me to before the call but each time, I never got the survey. I can provide any documents ( phone records ) upon request.
Frequently Asked Questions
What is Complaint #6267991 about?
Complaint #6267991 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-12-01T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.