Student loan -- Dealing with your lender or servicer -- Complaint #6262778
Complaint Overview
Complaint ID: 6262778
Company: Citibank, N.A.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Don't agree with the fees charged
State: California
ZIP Code: 94903
Date Received: 2022-11-30T12:00:00-05:00
Date Sent to Company: 2022-11-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I attended XXXX XXXX XXXX from XX/XX/XXXX to XX/XX/XXXX. My XXXX student loan to attend XXXX XXXX was serviced by Citibank from XXXX through XX/XX/XXXX. Am I eligible for a refund due to Citibank misleading me on minimum payment amounts? https : //www.consumerfinance.gov/about-us/newsroom/cfpb-takes-action-against-citibank-student-loan-servicing-failures-harmed-borrowers/
Frequently Asked Questions
What is Complaint #6262778 about?
Complaint #6262778 was filed against Citibank, N.A. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2022-11-30T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.