Checking or savings account -- Opening an account -- Complaint #6253578
Complaint Overview
Complaint ID: 6253578
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Account opened as a result of fraud
State: Michigan
ZIP Code: 484XX
Date Received: 2022-11-28T12:00:00-05:00
Date Sent to Company: 2022-11-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022 I was checking my email and discovered several emails from XXXX XXXX that indicated someone applied for and successfully opened a bank account with Bank of America online. After the account was opened, there was another email where an email address I did not recognize was added to the account in order to send and receive money. I immediately called the fraud department at Bank of America to see if an account had been opened in my name and to report it as fraudulent. I spoke with a representative who informed me numerous times we were speaking on a recorded line, so there is a record of her statements. The representative confirmed that there had been an account opened in my maiden name using my social security number. In order to close the account and report it, she required me to provide her will all of my personal information. I was hesitant and she said my only other option would be to drive over an hour to a local branch and provide my information in person. I did decide at that point to provide her with my information so I could get the account shut down immediately. I asked her how someone else was able to open an account using my social security number since my credit has been frozen for years and they used a name that I have not personally used in over 10 years. The representative stated that they do not verify information unless you are applying for a credit account. If this is true, they would be in violation of federal law. After taking my information, the representative stated that she could not provide me with any other information regarding the account over the phone but that I would be receiving a report with the information so that I could file a police report for identity theft. I did receive an email on XX/XX/XXXX saying that the unknown email address had been removed from my account and the account has been closed. In the three weeks since, I have not received any more information regarding the account despite being told I would. I believe this is due to the fact that they violated federal law by allowing the account to be created in the first place.
Frequently Asked Questions
What is Complaint #6253578 about?
Complaint #6253578 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2022-11-28T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.