Credit card or prepaid card -- Advertising and marketing, including promotional offers -- Complaint #6248986
Complaint Overview
Complaint ID: 6248986
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: California
ZIP Code: 92264
Date Received: 2022-11-25T12:00:00-05:00
Date Sent to Company: 2022-11-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Chase offers a promotion with XXXX that offers a {$10.00} credit per XXXX if a XXXX purchase is made. I received such a credit on XX/XX/2022, then after my XX/XX/XXXX statement closing date, I called Chase to ask whether these credits reset based on statement cycles or calendar XXXX.I was told they reset based on statement dates so that I was therefore again eligible for a credit. Based on that information I made another XXXX purchase on XX/XX/2022, but did not receive the credit. I inquired to Chase and was now told the credits are based on calendar XXXX and they would not honor the promise the previous rep had made nor make it right. When I called a XXXX time I was again told its based on statement dates, then when I escalated they went back to saying calendar XXXX and again that they would not make it right for me. Very frustrating and an extremely poor customer experience.
Frequently Asked Questions
What is Complaint #6248986 about?
Complaint #6248986 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2022-11-25T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.