Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6245827
Complaint Overview
Complaint ID: 6245827
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Virginia
ZIP Code: 23116
Date Received: 2022-11-27T12:00:00-05:00
Date Sent to Company: 2022-11-27T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Bank of America card ending in XXXX had two unauthorized transactions totaling XXXX. I wrote the company in XX/XX/2022 to file my fraud assertion. The company removed the amounts and then rebilled them claiming that my address was used as part of the transaction verification. I subsequently wrote back indicating the transactions were not authorized and that they needed to be removed along with any subsequently billed fees and interest. I continued to receive billing statements with the rebilled amounts plus fees and interest now totaling {$180.00}. I received a form letter recently that asked for me to call. Their records will show that I made at least two attempts to have my issue addressed but no phone agent was able to either direct me to the appropriate department or was able to assist with my account. In addition to a full credit for the fraudulent charges and fees, I need written assurance that any subsequent late payment reporting to the credit reporting agencies has been cleared.
Frequently Asked Questions
What is Complaint #6245827 about?
Complaint #6245827 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-11-27T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.