Checking or savings account -- Closing an account -- Complaint #6240187
Complaint Overview
Complaint ID: 6240187
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Savings account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
ZIP Code: XXXXX
Date Received: 2022-11-24T12:00:00-05:00
Date Sent to Company: 2022-11-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I opened up a bank account at Chase Bank and deposited {$5000.00}. On XX/XX/XXXX I found out that the bank account was closed, this was due to no activity in the account, most of the money was taken by the bank and the XXXX XXXX dollars that were left could not be returned to me due to the account being closed. Unfortunately I was bounced around from representatives to representative and was unable to get anywhere with them. I learnt that the account was grandfathered in ( I don't know what that means ) and that they can't see the history of the account. My questions are : -Why was money taken out of my account? -If the answer to that is Bank fees ( wish I understand is illegal ) why continue taking fees if you see the account is inactive? On the other hand why close the account if there's still a XXXX XXXX dollars in it? -If there is money in the account why not return it to me asap? this could be done by a bank transfer to a different bank
Frequently Asked Questions
What is Complaint #6240187 about?
Complaint #6240187 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-11-24T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.