Checking or savings account -- Closing an account -- Complaint #6234706
Complaint Overview
Complaint ID: 6234706
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Can't close your account
State: North Carolina
ZIP Code: 283XX
Date Received: 2022-11-22T12:00:00-05:00
Date Sent to Company: 2022-11-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I received a fraud alert from my monitoring service that an account application had been received using my PII at JP Morgan Chase, as well as 6 emails from that bank welcoming me to my new checking account. I do not have an account with that bank. When my fraud alert company rep and I talked with the rep from JP Morgan Chase on XX/XX/XXXX at approximately XXXX Eastern time about the fraudulent account they informed me that there was a {$0.00} balance and no transactions and they they had frozen the account. They said they would send me the proper paper work to continue with the fraud claim, in the meantime I began getting the reports from the FTC and my local police department to aid in the closure of the account. On XX/XX/XXXX I received yet another alert from my monitoring service that an account with JP Morgan Chase XXXX had been opened. I immediately called Chase and was told that since I did not have the account number or debit card they could not tell me about the account ( even though the earlier rep had told me ). But the rep did tell me that the account had never been frozen, that the previous rep was not supposed to have told me the information that he had, and that they did not even have my complete address on file. I was then told that I would have to wait for my paperwork to come in the mail ( it has been a week now ), fill it out, and send it in, before they would start work on it, OR I could drive to the nearest Chase branch to get the paperwork which is over an hour away.
Frequently Asked Questions
What is Complaint #6234706 about?
Complaint #6234706 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-11-22T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.