Credit card or prepaid card -- Problem getting a card or closing an account -- Complaint #6231447
Complaint Overview
Complaint ID: 6231447
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble closing card
State: California
ZIP Code: 92835
Date Received: 2022-11-21T12:00:00-05:00
Date Sent to Company: 2022-11-21T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am trying to close my debit card account and Bank of America will not close it. I received a letter from BofA dated XX/XX/2022 stating the agreement terms and fees had changed. It says " if the Agreement and the Fee Disclosure are not acceptable to you, you must call or write us within 21 days after the date of this letter and request that you close the account. '' I called BofA on XX/XX/XXXX to close the account and was told they would not close the account. I asked to a speak to a supervisor and they also told me they would not close the account. I read the letter to them to confirmed it was a valid legal letter from BofA and they confirmed it was. They said they could add my name to a list to send to another manager to see if anything could be done, but not to expect anything until after the holidays. This feels like fraud to not let someone close an account and force them to new terms after sending a letter saying they can close the account. Additional info : This debit card account is associated with the XXXX XXXXXXXX and was originally opened over 10 years ago when I was had unemployment benefits. There has been a XXXX balance for years and I do not use card at all. XXXX says I need to contact the bank, and BofA says I need to contact XXXX.
Frequently Asked Questions
What is Complaint #6231447 about?
Complaint #6231447 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem getting a card or closing an account. It was received by the CFPB on 2022-11-21T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.