Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6230290
Complaint Overview
Complaint ID: 6230290
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Florida
ZIP Code: XXXXX
Date Received: 2022-11-21T12:00:00-05:00
Date Sent to Company: 2022-11-21T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXXsynchrony bank XXXX I made a complaint about fraud to the bank, about 6 month ago. Someone did purchases online without my authorization. Someone stole my identity and reached out synchrony bank/XXXXXXXX XXXX requesting new credit card on my behalf ( new credit card was sent to a different address, that they have on record, I was told by customer service representative XXXX Synchrony bank does not have any protection for to their customers they allowed transactions online for {$15000.00} ( It is RED FLAG ) and I DIDN'T GET any alert notification. I have been reporting this to them for SIX MONTHS However Synchrony bank has not removed all those fraud transactions from my account. I am really frustrated, please, please, please help me.
Frequently Asked Questions
What is Complaint #6230290 about?
Complaint #6230290 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-11-21T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.