Debt collection -- Attempts to collect debt not owed -- Complaint #6224305
Complaint Overview
Complaint ID: 6224305
Company: Select Portfolio Servicing, INC.
Product: Debt collection
Sub-Product: Mortgage debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid
State: Maryland
ZIP Code: 20603
Date Received: 2022-11-19T12:00:00-05:00
Date Sent to Company: 2022-11-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/2022, we met with our sales agent and XXXX XXXX XXXX to settle on our home we sold in XX/XX/2022. The XXXX XXXX had sufficient funds to pay the mortgage company but erred in sending the proper amount which was not found out until months later. The new owners were at settlement and moved into our home on XX/XX/2022. We were told any monies due us would be direct deposited to our account which we had set up for this purpose. Several months later we found the mortgage company only received part of the monies due ( all the money due was available with the XXXX XXXX Co ). We were notified by a banking company when we applied to buy a house in XX/XX/2022 that in XX/XX/2022, XX/XX/2022, XX/XX/2022, & XX/XX/2022, not positive but someone indicated XXXX and XX/XX/2022 that we were being reported by SPS Mortgage Servicing of being late in these months. We advised we sold house in XXXX and don't understand why we are now being reported. We found the XXXX XXXX erred in sending the appropriate amount due to typo error in their office and thus SPS took that monies and credited as monthly payments until the money ran out. We have tried to get SPS to remove the lates from our credit reporting bureaus, XXXX, XXXX, XXXX & XXXX but they refuse.eventhough we have explained the error was with Title Company which we knew nothing about for months. SPS has now been paid in full by XXXX XXXX with our assistance however they won't release the lates and we entrusted the settlement of our home to XXXX XXXX XXXX who state its up to us to get the lates off our credit report. We had no idea of this error XXXX XXXX XXXX made for several months and now being penalized. We want the late reports taken off our credit as we " sold '' our house in XX/XX/2022 and had since received a clear deed and thought everything was taken care of. We paid our mortgage with SPS for many years and never late and can't believe they will not remove these lates which clearly show were many months after we sold the house with a realtor and a title company
Frequently Asked Questions
What is Complaint #6224305 about?
Complaint #6224305 was filed against Select Portfolio Servicing, INC. regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2022-11-19T12:00:00-05:00.
How did Select Portfolio Servicing, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Select Portfolio Servicing, INC.?
Yes, visit the Select Portfolio Servicing, INC. company profile at readthecomplaint.com/company/select-portfolio-servicing-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.