Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6221135
Complaint Overview
Complaint ID: 6221135
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Arkansas
ZIP Code: 71901
Date Received: 2022-11-18T12:00:00-05:00
Date Sent to Company: 2022-11-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The first thing that happened was I received a letter on XXXX from XXXX XXXX XXXX. This is evidently a collection agency trying to collect a debt for a Bank of America card in the amount of {$1300.00}. I spoke with a XXXX XXXX at XXXX and we went over all the information he was able to give me about the charges on the card. He said the card was opened on XXXX and closed on XXXX. I never applied for the card, never received a card, never got a billing statement or any correspondence from Bank of America nor an email. These are not my charges nor my account. I didn't know the account number until I called XXXX XXXX and he gave it to me so I could further the investigation. This collection letter is the first I've heard anything regarding this issue.
Frequently Asked Questions
What is Complaint #6221135 about?
Complaint #6221135 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-11-18T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.