Checking or savings account -- Managing an account -- Complaint #6220942
Complaint Overview
Complaint ID: 6220942
Company: Robinhood Markets INC.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Problem accessing account
State: Texas
ZIP Code: 754XX
Date Received: 2022-11-18T12:00:00-05:00
Date Sent to Company: 2022-11-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
My Robinhood brokerage account was hacked on XX/XX/XXXX. Trades were placed causing my account to go negative, which resulted with my account receiving a margin call for the money taken from my account. I notified Robinhood on XX/XX/XXXX, XX/XX/XXXX, and XXXX. they have frozen my account so I cant resolve the margin call which will go on my credit report.
Frequently Asked Questions
What is Complaint #6220942 about?
Complaint #6220942 was filed against Robinhood Markets INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-11-18T12:00:00-05:00.
How did Robinhood Markets INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Robinhood Markets INC.?
Yes, visit the Robinhood Markets INC. company profile at readthecomplaint.com/company/robinhood-markets-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.