Mortgage -- Struggling to pay mortgage -- Complaint #6213580
Complaint Overview
Complaint ID: 6213580
Company: Carrington Mortgage Services, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
State: Texas
ZIP Code: 78218
Date Received: 2022-11-16T12:00:00-05:00
Date Sent to Company: 2022-11-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
i have been dealing with Carrington. They, at this time, keep asking for more information and will start taking payment and then stop. The house and everything was supposed to be switched into my name, and then it keeps going back into my mother 's and father 's name. Then I have to go back to the first steps to get them to talk to me. But they still requested information in my parents ' names, who both passed away. last state showed XXXX to pay off now they want over XXXX XXXX XXXX XXXX XXXX XXXX XXXX texas XXXX XXXX and XXXX XXXX XXXX account number XXXX
Frequently Asked Questions
What is Complaint #6213580 about?
Complaint #6213580 was filed against Carrington Mortgage Services, LLC regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2022-11-16T12:00:00-05:00.
How did Carrington Mortgage Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Carrington Mortgage Services, LLC?
Yes, visit the Carrington Mortgage Services, LLC company profile at readthecomplaint.com/company/carrington-mortgage-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.