Payday loan, title loan, or personal loan -- Can't stop withdrawals from your bank account -- Complaint #6212836
Complaint Overview
Complaint ID: 6212836
Company: Activehours
Product: Payday loan, title loan, or personal loan
Sub-Product: Payday loan
Issue: Can't stop withdrawals from your bank account
State: Connecticut
ZIP Code: 06112
Date Received: 2022-11-16T12:00:00-05:00
Date Sent to Company: 2022-11-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a total of {$340.00} to pay back from the app due tomorrow. The website says they have email and chat support. The app says they have email and chat support. On Monday XX/XX/XXXX I emailed their support team and requested to move the payment from XX/XX/XXXX to XXXX and the auto reply I received back instantly explained there will be a delay in the response, please chat with us if you do not receive a reply in 24-48 hours. I followed-up today with a request to the chat group in the app and they are telling me there is nothing they can do when they failed to follow-up to my first TIMELY email request. The supervisor tried to explain that their support email is no longer offered which is why no one followed-up in time. They are being deceiving because the email does not say that, nor does the website and app advise that.
Frequently Asked Questions
What is Complaint #6212836 about?
Complaint #6212836 was filed against Activehours regarding Payday loan, title loan, or personal loan specifically about Can't stop withdrawals from your bank account. It was received by the CFPB on 2022-11-16T12:00:00-05:00.
How did Activehours respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Activehours?
Yes, visit the Activehours company profile at readthecomplaint.com/company/activehours to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.