Credit card or prepaid card -- Other features, terms, or problems -- Complaint #6198776
Complaint Overview
Complaint ID: 6198776
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Illinois
ZIP Code: 60089
Date Received: 2022-11-13T12:00:00-05:00
Date Sent to Company: 2022-11-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Unable to use Synchrony Bank consumer portal website to view or manage account, including recent purchases and promotions for XXXX different stores. Attempted to access the site using XXXX different web browsers, and cleared cookies, but to no avail. Notified customer service on XX/XX/2022 through both chat and phone, who informed me that they were aware the site was down and to wait XXXX business days, on top of the approximate XXXX week that I had already waited- this timeline has been exceeded. No further notifications received from the bank- until a statement notice was received on XX/XX/2022 for payment due within XXXX weeks. Thinking the bill being sent implied the site was fixed, I again attempted to access my accounts with the bank. However, I am still unable to access my account to verify whether promotional terms have been applied, and any minimum payments due. This is simply unacceptable and scammy for a bank that maintains a consumer account management and payment portal.
Frequently Asked Questions
What is Complaint #6198776 about?
Complaint #6198776 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-11-13T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.