Credit card or prepaid card -- Fees or interest -- Complaint #6194566
Complaint Overview
Complaint ID: 6194566
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Hawaii
ZIP Code: 96734
Date Received: 2022-11-12T12:00:00-05:00
Date Sent to Company: 2022-11-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I am XXXX XXXXXXXX XXXX and discovered XXXX companies are supposed to waive the annual fee. I have tried to resolve my issues with Chase for nearly a year and keep getting the run around. On XX/XX/2022 I was told by my fellow XXXX XXXX members that XXXX XXXX military member I should not be charged their XXXX annual fee. I showed them my XXXX proof of service, etc. They stated they did not have to give me a refund for the YEARS of charging me the XXXX annual fee when they shouldn't have. I am due nearly XXXX in fees that Chase REFUSES to refund! They keep giving me the run around, transferring me to their " military department '' which doesn't do anything except delay. Obviously, all banks are greedy, but this bank might take the cake. The ONLY correct resolution is refunding me the erroneous charges which they refuse to do. For other XXXX XXXX members, I highly recommend going to XXXX or other companies that actually take care of us and fix our issues.
Frequently Asked Questions
What is Complaint #6194566 about?
Complaint #6194566 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2022-11-12T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.