Checking or savings account -- Managing an account -- Complaint #6194031
Complaint Overview
Complaint ID: 6194031
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Texas
ZIP Code: 77077
Date Received: 2022-11-13T12:00:00-05:00
Date Sent to Company: 2022-11-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/2021, my maintenance man got into my office and stole a company check and forged my signature. The check was for XXXX. I went to the bank on the XXXX morning to file a complaint with Chase and went to the police to file a report. After a few weeks Chase responded that they are not going to help me since I didnt lock my checks in the office. Fast forward a few months, I maintained a relationship with the maintenance man with advice from my lawyer in an attempt to get the funds back from him. He deposited the check into his account in XXXX XXXX but XXXX closed his account since he did not open it up correctly. He therefore never received the funds. I confirmed this with XXXX and they told me its under investigation. Then XXXX said that Chase should contact them to resolve and if all checks out they would send the money back to chase. I re approached chase with the updated information and they added it to my file. 3 weeks later the Executive office called that they stand by their decision and will not assist me. I told them that I am not asking them to credit my account but to please reach out to XXXX to resolve the issue. They stated that they will not since I didnt lock my checks. I am very frustrated...
Frequently Asked Questions
What is Complaint #6194031 about?
Complaint #6194031 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-11-13T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.