Checking or savings account -- Problem caused by your funds being low -- Complaint #6190542
Complaint Overview
Complaint ID: 6190542
Company: First Citizens Bancshares, INC.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Problem caused by your funds being low
Sub-Issue: Bounced checks or returned payments
State: California
ZIP Code: 92782
Date Received: 2022-11-10T12:00:00-05:00
Date Sent to Company: 2022-11-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I sent the Check to CIT Bank to make a payment of the HOA monthly assessment fee. But it had been rejected and the payment was returned. As usual, I chose the proof of payment service from XXXX XXXX and made online payment {$280.00} to the HOA account which is XXXX XXXX XXXX. The XXXX XXXX XXXX co XXXX XXXX XXXX XXXX XXXX XXXX account set up with CIT Bank XXXX I schedule on XXXX then it will be sent on XXXX and delivered by XXXX. Also, the due date of payment is XXXX. Two weeks later. I received the statement from the HOA, the statement show the HOA XXXX XXXX XXXX XXXX did not receive my payment and charge the late fee {$28.00} to my account. ( See attachments XXXX ) I contacted the XXXX XXXX and XXXX XXXX XXXX XXXX a few times to get more information. The XXXX XXXX XXXX keep saying they did not receive the payment and enforce the late fee {$28.00} and interest {$2.00} to me. ( See attachments XXXX ) I spent the time to take look the history of my HOA payment and I also double-check the payee account number and message ; they are all correct. The HOA received all my other checks without an issue. I am used to send the monthly HOA payment with the XXXX XXXX. ( See attachments XXXX ) The XXXX XXXX review the case and have a letter to me on XXXX, the reference case number also available for check. The letter state that My bill payment for {$280.00} that was sent on XX/XX/2022. This payment was sent as a paper check, and it had an expected delivery date by XX/XX/XXXX. Paper checks had been sent, but the check was returned to the XXXX XXXX and not cashed. The check was voided, and my payment amount was refunded to my account ending in accounting number XXXX on XX/XX/2022. As they stated there were no errors from the XXXX XXXX. It means there were no errors from my side. This situation is the payment check was delivered on time, but CIT Bank paid no attention and ignored it, made the check had been rejected and then returned. So, it means there were errors in the payee side.
Frequently Asked Questions
What is Complaint #6190542 about?
Complaint #6190542 was filed against First Citizens Bancshares, INC. regarding Checking or savings account specifically about Problem caused by your funds being low. It was received by the CFPB on 2022-11-10T12:00:00-05:00.
How did First Citizens Bancshares, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against First Citizens Bancshares, INC.?
Yes, visit the First Citizens Bancshares, INC. company profile at readthecomplaint.com/company/first-citizens-bancshares-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.