Money transfer, virtual currency, or money service -- Wrong amount charged or received -- Complaint #6185310
Complaint Overview
Complaint ID: 6185310
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Wrong amount charged or received
State: Illinois
ZIP Code: 60061
Date Received: 2022-11-09T12:00:00-05:00
Date Sent to Company: 2022-11-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022 I set up an international transfer to my account in the XXXX. The amount in USD was XXXX. According to Chase the amount to be transferred was XXXX GBP. They have held up this transfer for XXXX hours for review and now, according to XXXX currency exchange XX/XX/2022 this amount should be XXXX GBP. Although I realize that Chase is a business, they need to be a lot more transparent with their transfer fees, exchange rates and hidden costs. They are also holding up my transfer for 'review. ' Again, with absolutely no explanation as to why and I will not receive the adjusted amount for today 's exchange rate.
Frequently Asked Questions
What is Complaint #6185310 about?
Complaint #6185310 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Wrong amount charged or received. It was received by the CFPB on 2022-11-09T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.