Credit reporting, credit repair services, or other personal consumer reports -- Credit monitoring or identity theft protection services -- Complaint #6185284
Complaint Overview
Complaint ID: 6185284
Company: U.S. Bancorp
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-Issue: Didn't receive services that were advertised
State: Virginia
ZIP Code: 231XX
Date Received: 2022-11-09T12:00:00-05:00
Date Sent to Company: 2022-11-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX monitoring revealed that US Bank had opened an account for us. We have no relationship with US Bank, and XXXX told us to call them. When we did we were brushed aside as needing to call their fraud department. The representative, supposedly a " banker '', refused to take our information and phone number and have someone contact us. When we called a local phone # for US Bank in XXXX VA, we were told by a XXXX XXXX there to " XXXX for fraud contact information for US Bank '', that she evidently would not lift a finger to help. I will attach a file of the notification from XXXX, below.
Frequently Asked Questions
What is Complaint #6185284 about?
Complaint #6185284 was filed against U.S. Bancorp regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Credit monitoring or identity theft protection services. It was received by the CFPB on 2022-11-09T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.