Checking or savings account -- Managing an account -- Complaint #6172182
Complaint Overview
Complaint ID: 6172182
Company: United Services Automobile Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: New York
ZIP Code: 136XX
Date Received: 2022-11-05T12:00:00-05:00
Date Sent to Company: 2022-11-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Last month my husband wanted to add a new puppy to the family. So we looked online and found a website that had XXXX XXXX The page was very detailed with lots of information reviews. We paid a deposit through XXXX {$250.00} then another {$600.00} when we had the money. Later on they said that we would have to send an additional {$1500.00} because the kennel wasnt good enough. This is when red flags went up and we refused to pay the extra {$1500.00} the major shipping company did not take credit or debit so that through us off as well. They also sent us a tracking flight and shipping details which looked very legit. So now were out {$850.00} we filed a claim through usaa and they said their was no error which we think is bs because itS clearly fraud and a scam. Basically we were told to go talk to the people we tried to by the puppy from the people who scammed us. They blocked us on everything and we can not contact them what so ever. We also contacted local police in that area. I also searched photos of the dog after and found it on a real breeders page.
Frequently Asked Questions
What is Complaint #6172182 about?
Complaint #6172182 was filed against United Services Automobile Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-11-05T12:00:00-05:00.
How did United Services Automobile Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against United Services Automobile Association?
Yes, visit the United Services Automobile Association company profile at readthecomplaint.com/company/united-services-automobile-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.