Credit card or prepaid card -- Problem when making payments -- Complaint #6169403
Complaint Overview
Complaint ID: 6169403
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Nevada
ZIP Code: 89147
Date Received: 2022-11-06T12:00:00-05:00
Date Sent to Company: 2022-11-06T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX BANK OF AMERICA notification CARD ENDING - notified Im over 30 days delay for XX/XX/2022 payment if XXXX. - Monthly payment was send to the bank via their own ATM. unit on site on XXXX. - Never been late before - BOA. notified the 3 credit reporting co. Resulting XXXX points reduction from my XXXX reporting, unable to apply for mortgage - FALSE REPORTING AND DELAY ON BOA. PART - delay accusation must be removed - Contacted customer service 4 times, long delays and transfer to different depts. follow by disconnection
Frequently Asked Questions
What is Complaint #6169403 about?
Complaint #6169403 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2022-11-06T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.