Checking or savings account -- Managing an account -- Complaint #6165971
Complaint Overview
Complaint ID: 6165971
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: North Carolina
ZIP Code: 27604
Date Received: 2022-11-04T12:00:00-05:00
Date Sent to Company: 2022-11-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On or about XXXX XXXX I received an email from Bank of America stating my mother ( XXXX XXXX XXXX and myself has " suspected debit card fraud '' on our account. The bank was thus withdrawing {$5000.00} from her account to " hold ''. I have tried daily since then to get an answer from the bank. My concern is that they STOLE {$5000.00} from the account and said they were holding it pending " further investigation ''. I went tot he local branch on XXXX XXXX. XXXX, XXXX and spoke to the branch manager who informed me he didn't have any information but the money would be returned in 30 days. I expressed my concern and asked if I could at least know the source of the " fraud '' and he said he had no information. II told him it made no sense that they could just take {$5000.00} and not even communicate with me under the guise of " protection '' but her other monies are " unprotected ''. To which the branch manager said there was nothing he could do but " monitor the situation ''. He promised to call me the next day and never did. My mother as of today is XXXX XXXX XXXX and recovering from XXXX XXXX. She has not used her debit card and I have only an ATM card. Neither of us made a {$5000.00} purchase or authorization. Prior to going into the hospital she wrote herself a check for {$10000.00} which she cashed on or about XXXX XXXX. I too have withdwawn that amount on her behalf several times and I must say they always treat me as a poor XXXX woman who is there to steal. I spent over two hours one day just to cash a check for {$13000.00}. They looked at me and treated me like I had no business with that kind of money. They kept sending me from one person to the next, each one ensuring I was facing a camera until finally out of frustration I deposited the check and withdrew XXXX out of the account. This is not the first time this branch and bank has been XXXX XXXX me and my mother. and I believe they are now taking advantage of this elderly XXXX woman and think she is too slow to recognize that they have stolen {$5000.00} from her account and given themselves 30 days to pay it back. I don't see how this is ethical or legal.
Frequently Asked Questions
What is Complaint #6165971 about?
Complaint #6165971 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-11-04T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.