Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6149222
Complaint Overview
Complaint ID: 6149222
Company: Goldman Sachs Bank USA
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Utah
ZIP Code: 84003
Date Received: 2022-10-31T12:00:00-05:00
Date Sent to Company: 2022-10-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX of XXXX I open an Apple Virtual Card, I am not sure but someone got access to my account, it could be that someone got information from my phone or some other way but whoever did that made purchases on my card from XXXX or XXXX of XXXX to XXXX of XXXX. I since to avoid any further problems or fees with Apple Cards/GS Bank XXXX XXXX I have paid the card and requested the other virtual card to be canceled and give me a new one. Nevertheless, this difficult and stressful situation has caused me a loss of financial and emotional hardships.
Frequently Asked Questions
What is Complaint #6149222 about?
Complaint #6149222 was filed against Goldman Sachs Bank USA regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-10-31T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.