Student loan -- Dealing with your lender or servicer -- Complaint #6119857
Complaint Overview
Complaint ID: 6119857
Company: Aes/Pheaa
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: New Jersey
ZIP Code: 07652
Date Received: 2022-10-23T12:00:00-05:00
Date Sent to Company: 2022-10-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
FedLoan currently holds all the loans that I finished paying before the loans were transferred to XXXX. I called at the end of XXXX ( about two weeks ago ) and confirmed that I would be receiving a refund on all those loans and would be getting the money in my account in 6 weeks. It has now been about 8 weeks and I still have not seen the money and I can not see any open loan balances in my FedLoan portal.
Frequently Asked Questions
What is Complaint #6119857 about?
Complaint #6119857 was filed against Aes/Pheaa regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2022-10-23T12:00:00-05:00.
How did Aes/Pheaa respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Aes/Pheaa?
Yes, visit the Aes/Pheaa company profile at readthecomplaint.com/company/aes-pheaa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.